FAQ

Our frequently asked questions


Can I order different quantities than the options available on the site?

Yes, if you require less, more or a quantity in-between what’s available in the options, please ask us and we can make you a quick quote.

How do I use the templates?

Simply download the template by clicking on the blue button where templates are available.
Templates can be found in the product information page as well as on each product page.
Your template should start downloading immediately.
The download will be a PDF file which you can import as a layer into your design program to design your artwork with.
If you have any problems in downloading these files or unsure of how to use them, please get in contact with us and we woul;d be happy to help.

 

How do payments work.

Standard products ordered online
At the end of the ordering process, once you have chosen your desired product and filled out the required information, you will be brought to the checkout page. Here you must pay for the product in full before your job goes into production.
We cannot proceed with any job until full payment has been received.

Custom jobs with a custom quote:
Custom quote jobs require the quote to be approved first, once approved you will receive an invoice. We require full payment before we can enter the job into production. 

How long will my order take to be delivered?

Depending on the type of job you are ordering, the quantity, the complexity of the finishing or special print effects, the job production time can vary.
For simple or straight forward jobs, you can normally expect a 2-3 day turn around. For more complex and labour intense projects we estimate between 5-7 working days. Foiling jobs can take up to 7-10 days.

If you require a job for a certain date or require a rush job, please ‘contact us’ for a more accurate estimate or rush options.

I don’t understand print, or what I need, can I talk to someone?

Yes! We don’t want you to feel uncomfortable when choosing which product you need or ordering. See our ‘How it works’ section, ‘contact us’ via email us or call us to speak to an expert in print.

What are CMYK and RGB colours?

CMYK stands for Cyan, Magenta, Yellow and Key (black). These 4 colours are used in combination in print to lay onto white paper to produce almost any colour required. No colours produce nothing (white), all the colours combined create black and every combination in-between create all the colours you see on the page.

RGB stands for Red, Green and Blue. These 3 colours are used for all TV, screen and light based colour on a black screen. No colours produces nothing (black) and all colours at full intensity produce white, with every combination in-between creating all the colours we see.

Because of these fundamentally different ways to create the colours we see, when RBG images are converted to CMYK during the printing process, some colour changes and undesirable outcomes can occur.
It is always recommended to convert all colours to CMYK for most printing products for the best results.
There are some exceptions to this. In large format inkjet printing for posters etc. can be best left as RBG for the most vibrant colours.

If you are unsure on what colour space your files or images are or what colour space to use for your project, please ask us and we will be happy to check your files and/or advise the best colour space to use for your project.

What are high resolution images?

For images to print looking sharp and clear, they need to be high resolution. The standard is 300dpi (dots/pixels per inch). In general, images downloaded from the internet are low resolution and, even though they look great on screen, they will look pixelated (blurry or fuzzy) when printed.

You can check the resolution of a file in photoshop or other photo editing programs or you can simply do the following:

On a PC: right click on the file > select ‘Properties’ > select the ‘Details’ tab, scroll down to where is says image resolution horizontal/vertical.

On a Mac: Open the image in preview > press Apple/command + I  OR  go to ‘Tools’ > ‘show inspector’, here you will see ‘image DPI’.

If an image that is 72dpi at final size, the image is only good to be viewed on screen or for the web. Large format posters can be around 200dpi (depending on the image and text used on the image) but in general all print files should be 300dpi.

If you are unsure if your images are high resolution or will be fine to print, we are more than happy to check your files. Simply send us your image/file and we can verify this for you before you send for print.

What are PMS colours

PMS colours are colours form the Pantone Colour Matching System©™. They are an internationally recognised standard for colours in the print industry.
PMS colours are used to ensure consistent colour matching for specific colours, most commonly used for corporations to retain constant colour of their brand and image.
Depending on the process used to print, choosing a PMS colour from the PANTONE swap book can insure your colours print how you envisioned. 
On most printing jobs, CMYK colours (see CMYK above) are used to produce all colours. This means that PMS colours may not be exactly as seen in the pantone swap book but will be matched as closely as possible. If you require a definite PMS colour in your file, you must specify this and ‘contact us’ for a custom quote.

 

What are print ready PDFs?

Print ready PDFs is a term used to describe how the file is setup and saved.

For us to print a file it must have bleed, trim marks, high resolution images, fonts converted to outlines or embedded and transparencies set as required. You can download our PDF export settings and see instructions from our How it works page under 'Print Ready PDF's'.

What are Templates?

Templates are downloadable PDF files that you can use to setup your artwork to fit our diecut presentation folders, envelope sizes etc. For more information, see 'How do i use the templates' in the FAQ's.

What are trim marks?

Trim marks are lines that tell the printer where the edge of the page is (where the page is to be cut). This is particularly important if your file has bleed (see above). 
If your file does not have bleed (no image or object goes over or touches the edge of the page) you may not need to include trim marks and the file can be final size.
Trim mark lines are on the outside of the page and are usually automatically placed by the software you use to create your print ready PDF. 

For more information about trim marks, see our ‘How it works’ page.

What if I need help or advice on ordering or my files?

Check out our ‘How it works’ section on this site for information about what all the print jargon means and step by step guidelines on how to set up your files.
We are more than happy to answer any question you may have. We understand that understanding print and knowing the right stock type, finishing, paper weight, etc. can be confusing to people unfamiliar with the print industry. Simply email us or give us a call and we can help you with your order or questions about how your file needs to be set up or supplied to us.

 

What if I realise an error in my file after I have sent an order?

Contact us’ immediately. In most cases once an order is received and verified, it get sent into production. Depending on what stage of production the job is, it may be possible to stop and hold the job before being printed. 
Unfortunately, sometimes if the job is already in production we are unable to stop it in time.
If a correction needs to be made or a new file submitted for printing, an admin and file prep fee may apply. Please refer to our ‘Terms and Conditions’ for more information on this.

 

What if the product I need is not listed on the site?

We have a great range of our standard products that we list online with instant pricing and ordering, but we also do so much more. As you can imagine there are thousands of print products, stock types, finishes, quantity options, etc. but it’s impossible to have all of these online with instant pricing. So if you need a product that isn’t listed, a quantity different from the options available, a different stock type or finishing, please ask us and we can make you a quick quote for what you require.

What if there is a problem with my job when I receive it?

Even though we do everything to ensure you job is exactly how you would like it and dreamed of, on the rare occasion there may be issues with your final printed product.
If you find a problem, whether it be wrong stock type, image corruption, colour issues, damage to the printed product, please notify us as soon as possible.
If we determine that The Print Co. is at fault, we will rectify the problem and have your job reprinted as soon as we can and delivered back to you at no cost.
In some cases, we may need to request photo evidence or verification by returning part or the full job back to The Print Co.

Please see our ‘Terms and Conditions’ page for more information about what to do in this circumstance.

What is bleed?

Bleed is area where an image or object of colour runs off the edge of the page (leaving no white border). The bleed amount (or extra that the image or object passes over the edge of the page) is 3mm on each side that the bleed is required.

For more information on bleed, see our ‘How it works’ page.

What is gsm?

gsm means grams per square metre. The lower the gsm, the thinner the paper/card stock and the higher the gsm, the thicker the paper/card stock.
A typical standard paper you would use in your home or office printer would be 80-90gsm. A letter head or with compliments slip are generally 100gsm. Standard brochures, flyers or handouts are typically 150-200gsm. Premium flyers, brochures, invitations and postcards are between 200-300gsm. Business cards start at 300gsm to 350gsm and for premium cards go from 400 to 600gsm for specialty cards.
Posters range from 150gsm to 220gsm in general depending on the size and purpose.
If you are unsure what gsm is best for you and your project, we are happy to help or recommend the most suitable for you.

 

What is Rich Black and why do I need it?

Rich black is a combination of 40% cyan, 30% magenta, 30% yellow and 100% Key (black).
Rich black is used for large black images or object to ensure a nice deep solid black. 100% black on its own isn’t always enough to produce this so we add 40c, 30m and 30y to boost the richness of the black. Rich black should NEVER be used on text or thin lines or objects.
Also 100% of all 4 colours should never be used.
A rich black can be created by creating a new spot colour in Indesign/Illustrator and setting the values to 40c, 30m, 30y, 100k

If you are unsure of how or when to use a rich black, please ask us or refer to our ‘How it works’ page.


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